Privacy Policy

Last updated: 10 May 2026

1. Who we are

DrivePlus is a roadside-assistance platform serving the Israeli insurance market. This policy explains what data we collect when you use our mobile apps (DrivePlus and DrivePlus Driver) and web dashboard, how we use it, and the choices you have.

2. Data we collect

Account information: full name, email, phone, national ID, password (hashed).
Vehicle information: plate number, manufacturer, model, year, color, license expiry, photos you attach.
Subscription and payment records: services purchased, prices, payment status, withdrawal history.
Service-call data: location at the time of a request, photos of the incident, communication with the driver.
Device data: push-notification tokens, device language and OS, basic diagnostic logs.

3. How we use your data

Authenticate you and protect your account.
Dispatch service providers to your location during a request.
Process subscriptions, payments, and withdrawals.
Send you notifications about your service requests, subscriptions, and account.
Comply with legal obligations and resolve disputes.

4. Location data

DrivePlus collects your precise location only when you actively request roadside assistance, so we can dispatch a service provider to you. The DrivePlus Driver app collects location while a driver has an active service call so the client can see real-time arrival. Location collection stops when the call ends or the app is closed.

5. Sharing

We share data only with parties necessary to deliver the service: the service provider you are matched with for a roadside-assistance call, the insurance agent who manages your subscription, and our payment processor (PayPlus). We do not sell your data to third parties.

6. Storage and security

Data is stored on managed infrastructure with encryption in transit (TLS) and at rest. Files (photos, documents) are kept in private storage buckets. Passwords are hashed; we cannot read them.

7. Your rights

You can access, correct, or delete your account at any time. Both mobile apps include an in-app Delete Account action under Settings; deleting your account permanently removes your profile, vehicles, and request history. You can also request access or deletion by emailing us at the address below.

8. Children

DrivePlus is not directed at children under 16 and we do not knowingly collect their data.

9. Changes

We may update this policy. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated in-app.

10. Contact

Questions or requests: support@driveplus.co.il